The week ago. I'm looking for information on the Plantronics - Wireless Headset Training Adapter - Mute switch, so i would like to describe here.
For the first time managers and supervisors can listen-in and monitor calls of employees and agents while roaming the office with a wireless headset accomplishing other tasks. As needed they can return to their employee or agent and provide additional coaching or with the touch of a button take over the call. Headset users can now train and have a second person monitoring conversations .... Read more
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